How Do You Measure Your Vendors

Creating better business outcomes and competitive advantages for you is our mission. See our numbers below to understand how our operational excellence can have a significant impact on your business. Also, consider using these numbers as a benchmark to evaluate any vendor's performance.

Delivery to Promise - Jan 2022 to March 2023 v2

Delivery to Promise

This graph shows you the percentage of deliveries we make to the customer on time, according to the date we promise shipment to the customer.

Shipping Accuracy - Jan 2022 to March 2023 - Line

Shipping Accuracy

Our warehouse ships thousands of packages to customers every month. This chart displays the amount of total line items shipped accurately.

Transaction Processing Accuracy - Jan 2022 to March 2023 - Lines

Transaction Processing Accuracy

This information shows the number of line items entered correctly.

Customer Satisfaction - Jan 2022 to March 2023 - Lines

Overall Customer Satisfaction

99.51% satisfaction percentage through the first two months of 2020.

This chart shows you how few complaints we get overall relative to the total number of line items we ship.