How Do You Measure Your Vendors

Creating better business outcomes and competitive advantages for you is our mission. See our numbers below to understand how our operational excellence can have a significant impact on your business. Also, consider using these numbers as a benchmark to evaluate any vendor's performance.


Delivery to Promise

Delivery to Promise

99.43% deliveries made by our promise date in the first two months of 2020.

This graph shows you the percentage of deliveries we make to the customer on time, according to the date we promise shipment to the customer.


Warehouse Accuracy

Warehouse Accuracy

99.85% accurate through the first two months of 2020

Our warehouse ships thousands of packages to customers every month. This chart displays the amount of total line items shipped accurately.


Customer Service Accuracy

Customer Service Accuracy

99.72% accurate through the first two months of 2020.

This information shows the number of line items entered correctly.


Overall Customer Satisfaction

Overall Customer Satisfaction

99.51% satisfaction percentage through the first two months of 2020.

This chart shows you how few complaints we get overall relative to the total number of line items we ship.